Consultations, Shipping & Returns

OLURA Risk Free Trial & Returns

30-Day Risk Free Trial
Every Olura product comes with a 30-day, 100% money-back guarantee. If for any reason, you’re not 100% satisfied with your Olura product, please contact us at customerserivce@olura.us and we’ll make it right.

Returns and Exchanges

We will gladly accept exchanges or returns for any Olura products upon receiving the item within 30 days of the purchase date. Please contact Customer Service at returns@olura.us to obtain a RMA# (Return Merchandise Authorization). To ensure a timely refund, please return the item immediately upon deciding the product is not right for you. Please follow the simple instructions below:

  1. To make it easy, place the item in its original condition and use the original packaging to ship your product.
  2. Clearly label the outside of the package (under the return address) with your RMA number obtained from an OLURA Customer Service representative.

 

Return Refunds

We will issue a full refund to the credit card used for the original purchase amount for any item that you return, if received within 30 days of the purchase date. It takes up to 10-14 business days to process the return and credit your account. We will notify you via e-mail once your return has been processed. Please note that your financial institution will likely take approximately seven business days to reflect this transaction. If you have any questions about your return, please contact Customer Service.

Please note that OLURA does not permit the return of or offer refunds for:

  • Devices or Products purchased, new or used, from unauthorized distributors or through unauthorized distribution channels.
  • Products or Devices purchased more than 30 days prior
  • Products returned without a valid itemized receipt.
  • Shipping charges

Products returned without an RA (Return Authorization) number will not be accepted. It is the responsibility of the sender to provide valid tracking information if confirmation of return is disputed. OLURA does not assume responsibility for lost or stolen product being returned for a refund without an RA number.

Note: OLURA recommends that you (1) use a carrier that offers shipment tracking for all returns and (2) either ensure your package for safe return to OLURA or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to (1) use a carrier that offers tracking and (2) ensure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping.

OLURA Complimentary Consultations

Consultations take place one-on-one via video chat.

Membership Consultations

Olura subscription Members receive a free 15-minute consultation with one of our experts starting with the first kit and includes check-in's every other month to ensure you always have the perfect routine.

Consultations with Purchase of A Kit

Olura provides one Free 15-minute consultation with one of our expertswith the purchase a complete kit (Eno device and a set of products). We'll work with you to esnure you know how to use the device and help you create the perfect home regimen.

Scheduling Consultations

We will reach out to you to schedule your consultation once your order has been delivered, or you may email expert@olura.us to request a consultation. Consultations must be scheduled within 30 days of receiving delivery of your kit.

Free Support to Every Customer

Anyone with questions can text from here or email expert@olura.us with regarding the use of the Eno™ device or the Olura™ products. Have a question? Need to know how to integrate our products into your perfect routine? Just ask!

OLURA Shipping Policy

Free Standard Shipping on orders over $75.00 made through Olura.us

Place an order on Olura.us over $75.00 and receive FREE standard shipping & handling anywhere in the contiguous U.S. This offer excludes orders shipping to Canada, Alaska, Hawaii and U.S. Territories. Offer subject to adjustment due to returns, cancellations and exchanges. Refer to the return policy for more information. Other restrictions may apply. Offer subject to change without notice.

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